AI AgentsApr 09, 2026
Faithfulness gate: the agent layer most teams skip
A B2B SaaS team got an angry email from a customer: the AI assistant had told them their subscription included a feature that did not exist. The agent had searched the docs, found nothing, and made up a plausible answer. The fix is not 'a better model'. It is a layer that should have been there from day one.
Read More